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Customer Service

Shipping Information

Garnish understands the importance of knowing when your purchase will arrive at your door. As a result, we ship via USPS Priority Mail. We are quick to ship with orders usually being processed and shipped within 1-2 business days.

We ship Monday-Friday excluding holidays. USPS Priority Mail should be received within 2-3 business days, from the time of shipping

Garnish guarantees packages are placed safely in the shipping transit service. However, from there we do not take responsibility for the delivery of the shipment to you. In the unlikely event there is a problem with a missing shipment, please contact us at orders@thinkgarnish.com and we will do our best to assist you in tracking the shipment.

Shipping charges are based on the total cost of your order.  Garnish shipping rates apply to the 50 States, US territories and AE addresses.

order amount                  shipping charge

$0.01 to $29.99              $7

$30 to $49.99                 $9

$50 to $99.99                 $12

$100+                             $15

 

For orders going to CANADA, the shipping rates are as follows:

order amount                 shipping charge

$0.01 to $29.99             $30

$30 to $49.99                $35

$50 to $99.99                $40

$100 to $149.99            $45

$150+                           $50

 

INTERNATIONAL ORDERS

We'd be happy to send some Garnishes your way. We are in the process of setting up our international shipping with a third party shipper but until it is finalized this is how it works:

- send us the list of Garnishes you are interested in (many folks take screen shots of their shopping carts) and we'll quote the shipping and let you know the order total
- if you like what you see simply give us a shout and an invoice will be sent over to you through Paypal
- as soon as that is taken care of your Garnishes will pack their bags and be on their way

We ship via USPS international priority mail with a delivery time of 8-12 business days from time of shipping. Of course any delay in customs could prolong that timeframe. Please note that any duties or taxes during the shipping process are the responsibility of the customer. Shipping for international orders start at $40 and move up from there (in much smaller increments) based on weight.

Customs and Duties

Your order may be subject to duties and taxes charged by the destination country or carrier. Garnish is not responsible for the collection or payment of destination duties or taxes and is the responsibility of the receiver.

 

The Environment

Please Garnish responsibly. Keep in mind that all our products can and should be recycled. Take the time to ensure when you are finished with a Garnish product that it ends up in your recycling bin. It is just as easy to respect our environment as it is to add a little Garnish!

Garnish does it's bit to help keep our planet green. In our office we recycle all paper, use CFL light bulbs, power down our computers, and be sure to shut off our lights at the end of our day.

Every Little Bit Counts!

 

Return Policy

Nothing pleases us more than a satisfied customer and Garnish strives for excellence in every facet of our business. We want your Garnishes to bring a giggle to your heart but in the rare instance that they do not you may return those Garnishes and we will issue you a store credit in the form of a gift certificate. Return shipping costs are the responsibility of the customer and original shipping costs will not be refunded. Items must be returned in unused condition and within 14 days of the original order date. The following is the process for returns:

  1. Please email Garnish (orders@thinkgarnish.com) for a return authorization number (RA#)
  2. The RA# must be marked on the outside of the shipping box
  3. Please include a copy of the original receipt or packaging slip
  4. Properly package the product in a protective cardboard box for return shipment
  5. Return product with shipping pre-paid to:
    Garnish, Inc.
    482 Southbridge Street
    Suite 314
    Auburn, MA 01501

Please note:
To ensure we receive your return, it's always best to use a shipping company that includes insurance and provides a tracking number for the package. Garnish reserves the right to refuse delivery of packages that do not have prior approval. If the return process is not followed Garnish reserves the right to not recognize the return.

Once your return is received and processed your store credit will be issued.


PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS OF TWINE SINCE IT MEASURED TO ORDER


If you have any questions or require additional information please email us at info@thinkgarnish.com